About my order
If you experience problems placing your order online, contact our team of expert advisors where we'll happily take your order over the phone. Contact us on (or from outside of the UK).
We are always looking for ways to improve customer experience online and therefore any feedback on why you have experienced difficulty would be greatly appreciated. It may be helpful to capture screenshots* or any messaging of your experience so that our Customer Care can help and pass the details onto the web team. Please send any feedback on difficulties with our website to email@example.com
*How to capture a screenshot of a web page:
Hold down the 'Ctrl' and 'Print Scrn' keys simultaneously.
Let go of the keys and then open a word document.
Right click on your mouse OR go to Edit (usually located at top left of the word document menu bar)
and select paste
Save the document and then send to firstname.lastname@example.org
If you would like to change the details of an order you've recently placed, please contact us by email at email@example.com
Our opening hours are:
Monday - Friday 09.00 – 17:00
Saturday - 09:00 - 14:00
Sunday and Bank holiday - Closed
If you have a valid Abi's
Arrangements discount voucher to redeem, select the product you'd like to order and proceed to the order process.
You enter your voucher code in step 2 (Checkout page) of the order process, in the space provided.
If no one is at home when we attempt delivery, your gift will either be left with a neighbour or, a safe place at the recipients address. Alternatively, your gift may be returned to the shop. The florists will leave a calling card for the recipient to advise them of the action taken, the whereabouts of the gift or the shops contact name and telephone number.
Yes it is possible for our florists to make deliveries to hospitals.
However we recommend that you check with the hospital before placing your order as some hospitals no longer allow flower deliveries.
When placing your order please ensure you include the recipient's surname, full address of the hospital and ward name or number on the delivery information section on step 2 (Delivery Information page) of the order process.
Before you place your order, you might find the tips below useful guidance:
Because space display areas are limited and vases not always available in hospitals, hand-tied bouquets or vase arrangements delivered in water are recommended. Unfortunately, hospitals cannot accept planted gifts due to the soil content.
Hospitals do not permit flower deliveries to Intensive Care Units; however some hospitals will place flowers outside the ward for the benefit of visiting families.
Yes - For deliveries to work or business addresses, please ensure you include the company name and full address of the recipient. We are unable to accept orders where full address information has not been supplied.
Please note that orders will be delivered to the reception at the address supplied.
If you are not entirely satisfied with your gift, please contact us at firstname.lastname@example.org. We can then look at all the details of what you can expect, and who to contact if something needs to be addressed.