Terms & Conditions

Product Terms
All products as depicted on this website (as may be varied from time to time) are available almost everywhere in the UK, Channel Islands, Republic of Ireland and Isle of Man - or as otherwise directed.
Certain flower and plant products may be delivered in bud to ensure longer life.
Some flower and plant products may be harmful or poisonous, if you require further information before submitting an order please contact us. All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality without notice (although we will always try to contact you to discuss substitutions).
In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full no later than 30 days after the intended delivery date.
We guarantee the freshness of your flowers for 7 days from the date of delivery. The exception to this is flowers in our summer and spring ranges which are guaranteed for a minimum period of 5 days.

Delivery Terms
All deliveries are made during our working day. We guarantee delivery to any address within our local area - Morecambe, Lancaster, Heysham and Carnforth. We are also able to arrange delivery nationally and internationally through the worlds largest flower delivery company Interflora. Our goal is to complete deliveries by 6:00pm, however there may be instances where delivery times may overrun (bad traffic, poor addressing etc).
If your order has a need to be delivered by a certain time, ie someone leaving work at a particular time, then please use the 'Notes to Seller' box to tell us during the order process.
*The above information does not affect funeral orders*

Please note that on Thursday, 6 November 2014 the University Hospital of Morecambe Bay NHS Foundation Trust has implemented a no fresh flower policy in its hospitals. If we receive an order for fresh flowers for delivery to a hospital we will contact you to discuss your options.Every effort will be made to deliver on your chosen date and will inform you if there are any issues with the date given.

With the exception of funeral orders we are unable to guarantee delivery times, however we will always try to accommodate any requests.
Apart from Mother’s Day and other specially selected events, delivery is not available on Sundays or public holidays, orders will be delivered on the next working day.
To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate postcode (where applicable) of the intended recipient and telephone number, together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
In very occasional circumstances delivery on the requested terms will not be possible (due to bad weather etc).
In the case of delivery to certain locations, where a third party is involved, such as offices, hospitals, Funeral Directors, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient. Please be advised that some products are unsuitable for delivery to Funeral Directors, Hospitals, airports or ships.
Please be aware that the carrier will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address and the receiver refuses or fails to return the items(s).
Please note that where the carrier is unable to find someone to accept delivery, or unable to leave the delivery in a secure location, they will leave a card at the address for the recipient to make contact and re-arrange delivery. If the recipient fails to make contact in good time we reserve the right to charge for re-delivery to that or an alternative address.
It is possible to select a preferred delivery time within the order process for items ordered from the 'Sympathy' & 'Funeral' product ranges. This option should be used only for orders requesting delivery to funerals or funeral directors.
The cut-off time for same day deliveries is 3pm (although this may vary at peak trading times).

Cancellation/Amendment Terms
If, for any reason, you wish to change or cancel your order you can do so by calling 01524 401433 or email: info@abisarrangements.co.uk
We regret that you may not cancel an order for perishable products once your order has been made-up or dispatched. In the event that you are not satisfied with the service you receive complaints should be addressed in the first instance to: By email: info@abisarrangements.co.uk
By telephone: 01524 401433
By post: Customer Service Dept, Abi's Arrangements, 19 Princes Crescent, Morecambe LA4 6BY

Customer Services are available from 9am until 5pm Monday to Friday, 9am until 3pm on Saturday.
Because of the perishable nature of most products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.